Privacy Policy - Oto no Tabi - Japanese Music Journey

Your Privacy Matters to Us

At Oto no Tabi, we are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

Introduction

Oto no Tabi ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services. By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.

This Privacy Policy applies to all users of our website and services, regardless of location, and governs our data collection and usage practices in accordance with applicable privacy laws and regulations.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Register for an account on our website
Subscribe to our newsletter or mailing lists
Contact us through our contact forms, email, or phone
Purchase our products or services
Participate in surveys, contests, or promotional activities
Leave comments or reviews on our website
Apply for employment or partnership opportunities
Attend our events or webinars
Request customer support or technical assistance

This information may include your name, email address, phone number, postal address, payment information, demographic information, preferences, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

IP address and approximate geographic location
Browser type, version, and language settings
Operating system and device information
Pages visited, time spent on pages, and navigation patterns
Referring and exit pages and URLs
Date and time of visits and interactions
Search terms used to find our website
Clickstream data and user behavior analytics
Screen resolution and display preferences

Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities and preferences. For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Information

We may receive information about you from third-party sources, including social media platforms, business partners, data aggregators, and public databases, which we may combine with other information we have about you.

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

Providing, maintaining, and improving our website and services
Processing transactions and fulfilling orders
Creating and managing user accounts
Communicating with you about our services, updates, and promotions
Sending newsletters and marketing materials (with your consent)
Responding to your inquiries and providing customer support
Personalizing your experience and content recommendations
Conducting research and analytics to improve our offerings
Detecting, preventing, and addressing fraud and security issues
Complying with legal obligations and enforcing our terms
Protecting our rights, property, and safety
Facilitating business transfers or reorganizations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you have given us clear consent to process your personal information for specific purposes
Contract Performance: When processing is necessary to fulfill our contractual obligations to you
Legitimate Interests: When we have legitimate business interests that are not overridden by your privacy rights
Legal Compliance: When processing is required to comply with applicable laws and regulations
Vital Interests: When processing is necessary to protect someone's life or physical safety

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you, including:

Payment processors and financial institutions
Hosting and cloud storage providers
Email marketing and communication platforms
Analytics and advertising services
Customer support and help desk services
Shipping and logistics companies
Professional advisors and consultants

Legal Requirements and Protection

We may disclose your information when required by law or when we believe disclosure is necessary to:

Comply with legal processes, court orders, or government requests
Enforce our terms of service and other agreements
Protect our rights, property, and safety
Protect the rights, property, and safety of our users and others
Prevent or investigate fraud, security breaches, or illegal activities

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.

Data Security

We implement comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of data in transit and at rest using industry-standard protocols
Secure server infrastructure with regular security updates and monitoring
Access controls and authentication mechanisms for our systems
Regular security audits and vulnerability assessments
Employee training on data protection and privacy practices
Incident response procedures for security breaches
Secure backup and disaster recovery systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security and encourage you to take precautions when sharing information online.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

The nature and sensitivity of the information
The purposes for which we collected the information
Legal and regulatory requirements
Legitimate business needs and interests
Your preferences and consent

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and disposal policies.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

Access: The right to request access to your personal information
Rectification: The right to correct inaccurate or incomplete information
Erasure: The right to request deletion of your personal information
Restriction: The right to restrict or limit the processing of your information
Portability: The right to receive your information in a portable format
Objection: The right to object to certain types of processing
Withdrawal: The right to withdraw consent at any time
Complaint: The right to lodge a complaint with supervisory authorities

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions by competent regulatory bodies
Binding corporate rules and certification mechanisms
Your explicit consent for specific transfers

Children's Privacy

Our website and services are not intended for children under the age of 13 (or the minimum age required by applicable law in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending you an email notification if you have provided us with your email address
Displaying a prominent notice on our website
Other appropriate communication methods as required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: +81 36 928 4315
Address: 〒121‑0813 東京都足立区竹の塚3丁目6‑10, Takenotsuka, Adachi City, Tokyo, Japan

We will make every effort to respond to your inquiries promptly and address any concerns you may have about your privacy and data protection.